These Terms & Conditions govern your use of the Victoria Louise Charms website and the purchase of products from us.

By using this website and placing an order, you agree to the terms outlined below.

Products

All charm chains are made to order and customised based on your selections.

As each item is individually assembled by hand, slight variations may occur. These are part of the unique nature of the product and are not considered faults.

We make every effort to display product images as accurately as possible, however colours and finishes may vary slightly depending on screen settings.

Ordering

By placing an order, you confirm that all details provided are accurate and complete.

Once an order has been placed, it cannot be amended or cancelled as production begins shortly after purchase.

You will receive an order confirmation via email once your order has been successfully placed.

Pricing

All prices are listed in GBP (£) and include VAT where applicable.

We reserve the right to change pricing at any time without notice.

Delivery charges are calculated separately and clearly displayed at checkout.

Payment

Payment must be made in full at the time of purchase.

All payments are processed securely via trusted third-party providers.

We do not store your payment details.

Shipping

Please refer to our Shipping Policy for full details on processing times and delivery.

We are not responsible for delays caused by courier services or circumstances outside of our control.

Returns & Refunds

As all items are made to order, we do not accept returns or offer refunds for change of mind.

If your item arrives faulty or damaged, you must contact us within 48 hours of delivery. We will assess the issue and offer a suitable resolution.

Intellectual Property

All content on this website, including images, text and branding, is the property of Victoria Louise Charms and may not be used or reproduced without permission.

Liability

We are not liable for any indirect or consequential loss arising from the use of our products or website.

Our total liability is limited to the value of the order placed.

Privacy

Please refer to our Privacy Policy for information on how we collect and use your data.

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Contact

If you have any questions regarding these Terms & Conditions, please contact us at: hello@victorialouisecharms.co.uk